Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

On September 19, 2024 between 19:10 UTC to 21:35 UTC (12:10 to 14:35 PST), VIP customers may have experienced service interruption when accessing/using the following VIP services:

  • VIP Manager
  • User Validation and Management APIs
  • Authenticator Validation and Management APIs

We have performed a site switch to restore service. We continue to monitor the service for stability and provide updates as more information becomes available.

Began at:

Affected components
  • VIP
    • VIP Manager
    • Authenticator Validation and Management APIs
    • User Validation and Management APIs