AppNeta - Disconnected Monitoring Points Not Reporting as Offline


We have monitored the service for stability and this incident shall now be closed.


Broadcom Engineering has applied the previously mentioned mitigation, which appears to have been successful in addressing the issue. We will continue to monitor the system across the day and through the weekend.


Broadcom Engineering has identified a fix that appears to mitigate this issue. We are applying this mitigation to all application nodes and do not expect any customer facing impact.

We will post further updates as they become available.


Broadcom Engineering has performed emergency maintenance to address this issue, but this has not mitigated the issue. We will continue to investigate this issue and will post updates here.


This issue is planned to be addressed via emergency maintenance tonight. Please see this status page for more information.


Broadcom Engineering has identified the cause of the issue and is working on a fix. We will provide updates as new information becomes available.


Broadcom Engineering is investigating an issue affecting all application nodes whereby some monitoring points are not being marked offline, despite having been disconnected from the AppNeta platform for greater than five minutes.

We are investigating this issue and will post updates here.

Began at:

Affected components
  • AppNeta
    • AppNeta Application Nodes - North America
      • App-01
      • App-02
      • App-03
      • App-04
      • App-05
      • App-06
      • App-07
      • App-08
      • App-09
      • App-10
      • App-11
      • App-12
      • App-13
      • App-14
      • App-15
      • App-16
      • App-17
      • App-18
      • App-19
      • App-20
      • App-21
      • App-22