Resolved

We noticed a drop in incoming traffic volume impacting 3DS 1.0.2 and EMV3DS transactions.

Upon closer evaluation, we noticed drops in transactions starting at 17:25.

Recovery commenced at 17:30. We fully recovered by 17:40.

A detailed report on the problem will be shared in due course.

Update

We have not observed a drop in transaction volume since 17:40 GMT March 18th.

We are actively monitoring the situation and will provide an update in 30 minutes.

Update

We have noticed intermittent drop in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions. The last occurrence was observed on:

17:25-17:40 GMT March 18th.

We are continuing to monitor the situation closely and will provide an update in 30 minutes.

Monitoring

We have noticed intermittent drop in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions. The last occurrence was observed on:

17:25 GMT March 18th.

We are continuing to monitor the situation closely and will provide an update in 30 minutes.

Investigating

We have noticed intermittent drops in incoming traffic impacting 3DS 1.0.2 transactions. We noticed the following instances:

17:25 GMT March 18th.

We are keeping this incident open until further notice. We will provide our next update in 30 minutes

EMV3DS transactions are not impacted.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • SecureF
      • Secure4
      • Secure7
      • Secure5
      • SecureT