Elevated Failure Rate for EMV3DS Challenged Transactions

Arcot confirms that the elevated rate in challenge transaction failures observed earlier now stands resolved. Internal teams were able to take necessary actions to restore challenge transaction health and with this update, we confirm that the incident stands resolved.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

Arcot confirms that internal teams were able to take necessary actions to restore the service and post this we no longer notice higher than usual transaction failures for challenge transactions.

Impact: Cardholder transactions continue to get processed without any issues.

Arcot continues to stay focused on transaction health monitoring and shall get back to you with the next update by 0530 HRS GMT.

Arcot monitoring has detected an elevated rate of challenge transaction failures. Our internal teams are engaged at this point who are investigating and also working on service recovery on priority.

Impact: Transactions that do not require a challenge step (frictionless) will not be impacted. The cardholder may experience increased latency while being challenged causing the cardholder to abandon the purchase or an error in the challenge window will be presented. If 'Attempts' processing is not available for this transaction, it is likely that the cardholder may be have been prompted for another payment method.

We shall get back to you with the next update by 0530 HRS GMT.