Elevated Failure Rate of Risk Assessments for Transactions

Arcot confirms that the Risk Assessment for transactions has recovered. Internal teams were able to take necessary actions to restore Risk Assessment for transaction health and with this update we confirm that the incident stands resolved.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by visiting "https://support.broadcom.com"

Arcot confirms that internal teams were able to take necessary actions to restore the service and post this we no longer notice increased latencies in transaction processing.

Impact: Cardholder transactions continue to get processed without any issues.

Arcot continues to stay focused on transaction health monitoring and shall get back to you with the next update by 0200 HRS GMT.

Arcot monitoring detected an elevated failure rate of Risk Assessment for transactions. Our internal teams were engaged who are working to restore the service.

Impact: Transaction authentication might have experienced increased latency and based on fallback rules might have been denied. If fallback processing was enabled the cardholder was challenged for transactions that would normally might not had been challenged for. If the transaction was denied in the AREQ leg or the challenge failed and if 'Attempts' processing was not available for this transaction, it was likely that the cardholder might have been prompted for another payment method.

Arcot is working on priority to have this problem resolved. Please expect the next update by 0130 HRS GMT.