Intermittent success response failures for Add Account API

Arcot confirms that the previously reported intermittent response failures affecting Add Account API requests have been resolved. Our internal teams have taken the necessary corrective actions to restore banking operations to full health. With this update, we confirm that the incident is now fully resolved. If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

Arcot monitoring has detected intermittent response failures impacting Add Account API calls. Our internal teams are actively investigating the issue and working towards resolution.

Impact: There is no impact on banking transactions or enrollments. Initial investigation confirms that the issue is limited to success responses for Add Account API calls not reaching the customer backend systems. However, the accounts are being added successfully on Arcot end.

We will provide the next update by 17:30 HRS GMT.