Elevated Failure Rate of Risk Assessments for Transactions

Arcot confirms that transaction processing has recovered. Internal teams were able to take necessary actions to restore challenge transaction health and with this update we confirm that the incident stands resolved.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

Arcot continues to monitor the risk evaluation of EMV3DS transaction closely. The earlier elevated rate of risk evaluation failure continue to show a downward trend. Arcot is focusing on complete service recovery and continues to stay engaged with its internal teams.

Impact: Banking transactions and transaction authentication may experience delays, potentially resulting in denials based on fallback rules. If fallback processing is enabled, cardholders may face additional challenges for transactions that would typically not require them. Transactions could be denied during the AREQ stage or if the challenge process fails.

Arcot continues to monitor risk evaluation health and will provide the next update by 12:15 HRS GMT.

Previously applied service recovery measures continue to be in place . A reduction in risk evaluation failures are observed while Arcot continue to monitors the performance of Risk Analytics closely.

Impact: Banking transactions and transaction authentication may experience delays, potentially resulting in denials based on fallback rules. If fallback processing is enabled, cardholders may face additional challenges for transactions that would typically not require them. Transactions could be denied during the AREQ stage or if the challenge process fails.

Arcot continues to monitor risk evaluation health and will provide the next update by 11:15 HRS GMT.

Arcot has applied certain recovery steps and monitoring of server is being done at present moment.

Impact: Banking transactions and transaction authentication may experience delays, potentially resulting in denials based on fallback rules. If fallback processing is enabled, cardholders may face additional challenges for transactions that would typically not require them. Transactions could be denied during the AREQ stage or if the challenge process fails.

Arcot continues to prioritize monitoring transaction health and will provide the next update by 10:15 HRS GMT.

Recovery measures are being carried out to restore the Risk Analytics service completely. Some instances of risk evaluation failures in transaction processing are still being observed. Arcot is also monitoring the risk evaluation of EMV3DS transactions.

Impact: Banking transactions and transaction authentication may experience delays, potentially resulting in denials based on fallback rules. If fallback processing is enabled, cardholders may face additional challenges for transactions that would typically not require them. Transactions could be denied during the AREQ stage or if the challenge process fails.

Arcot continues to prioritize monitoring transaction health and will provide the next update by 09:20 HRS GMT.

Arcot continues to stay engaged to restore the Risk Analytics service completely. Some instances of increased latencies in transaction processing are still being observed.

Impact: Transaction authentication and Banking transactions may experience increased latency and based on fallback rules may be denied. If fallback processing is enabled the cardholder will be challenged for transactions that would normally may not be challenged for. If the transaction is denied in the AREQ leg or the challenge fails.

Arcot continues to stay focused on transaction health monitoring and shall get back to you with the next update by 08:40 HRS GMT.

Arcot confirms that internal teams are taking necessary actions to restore the service completely as some instances of increased latencies in transaction processing still being observed.

Impact: Transaction authentication may experience increased latency and based on fallback rules may be denied. If fallback processing is enabled the cardholder will be challenged for transactions that would normally may not be challenged for. If the transaction is denied in the AREQ leg or the challenge fails.

Arcot continues to stay focused on transaction health monitoring and shall get back to you with the next update by 08:00 HRS GMT.

Arcot monitoring has detected an elevated failure rate of Risk Assessment for transactions. Arcot confirms that internal teams were able to take necessary actions to restore the service and post this we no longer notice increased latencies in transaction processing.

Impact: Transaction authentication may experience increased latency and based on fallback rules may be denied. If fallback processing is enabled the cardholder will be challenged for transactions that would normally may not be challenged for. If the transaction is denied in the AREQ leg or the challenge fails.

Arcot continues to stay focused on transaction health monitoring and shall get back to you with the next update by 0730 HRS GMT.