Endpoint Standard / Prevention CDC Reputation -Services degraded

This incident has been resolved.

Issue resolved for Endpoint Standard/Prevention SYD. With this all environments are operational.

Issue resolved for Endpoint Standard/Prevention JAPAN - Continuing to deploy fix for remaining environments.

Issue resolved for Endpoint Standard/Prevention EU - Continuing to deploy fix for remaining environments.

Issue resolved for Endpoint Standard/Prevention US2 - Continuing to deploy fix for remaining environments.

Issue resolved for Endpoint Standard/Prevention US5 - Continuing to deploy fix for remaining environments.

Issue resolved for Endpoint Standard/Prevention US1 - Continuing to deploy fix for remaining environments.

We are continuing to work on implementation of the fix for this issue.

We are continuing to work on implementation of the fix for this issue.

We are continuing to work on implementation of the fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Description: Cloud Reputation Services utilized by ENDPOINT STANDARD may be unavailable or in a degraded state. ENDPOINT STANDARD Sensor may be unable or take longer than normal to look up reputation of a new file found on an endpoint.

Customer Impact: Detection and Prevention capabilities of ENDPOINT STANDARD may be temporarily weakened, depending on policy settings, until normal operation of Reputation Services is restored.

For any incident updates please visit https://status.carbonblack.com/

Next Update: 60 minutes or upon earlier status change

We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue.

Carbon Black Team

tags: statusalert, cbdalerts