Carbon Black Cloud Workload Protection - US Inventory Service Degraded

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been deployed on production. Team is monitoring it.

The issue has been identified and the team is working on a solution to work through the backlog of inventory updates to restore the service to full operation.

Description: CARBON BLACK CLOUD WORKLOAD PROTECTION - US Inventory Service is currently degraded. Some customers may experience delay in Workload inventory update, or it be unavailable in Carbon Black Cloud and vSphere Carbon Black Plugin. In case of unavailability of unprotected workloads, installation cannot be triggered from Carbon Black Cloud or vSphere Carbon Black Plugin.

To install the sensor from within the workload, please follow : https://docs.vmware.com/en/VMware-Carbon-Black-Cloud/services/cbc-sensor-installation-guide/GUID-5D7F222D-83FA-4D42-88C7-074F8EF8257D.html

Security Impact: The prevention capabilities of Workload sensors are unaffected.

Next Update: 120 minutes or upon earlier status change

For any incident updates please visit https://status.carbonblack.com/

We are working diligently to resolve the issue. We thank you for your patience.

VMware Carbon Black Team