We have monitored the service for stability and this incident shall now be closed.
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
As on December 17, 2024, Carbon Black Cloud customers in the Japan region may have been experiencing issues searching for events and alerts on the 'Investigate' page on the Cloud Portal.
Investigate search is not working for customers in Japan region. We have identified the cause of the issue and working on a fix to be implemented. We will provide further updates as more information becomes available.