Carbon Black Cloud: Alerts and Events Delayed Issue - US Region

We have monitored the service for stability and this incident shall now be closed.

As of 13:48 UTC, the service is restored, and we are monitoring the service for stability. We will provide updates as soon as new information becomes available.

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

We continue to investigate the underlying cause of this issue on high priority. In the meantime, Reputation Services have been disabled, and any data processed during this period will appear as reputation 'unknown'.

We will provide updates as more information becomes available. Note that there is no impact to security services.

We are aware of customers in the US region currently experiencing delays in delivering Event processing and Alerts with Data Forwarder, Enterprise EDR and Endpoint Standard/Prevention.

Our engineering teams are engaged and actively investigating the issue. We will provide updates as more information becomes available.