Clarity SaaS: Portal Degraded Performance

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

As of 18:20 UTC, we are no longer experiencing DNS issues and all services are fully recovered. We will now monitor the service for stability and provide updates as soon as new information becomes available. Note that there was no impact on protection services during the incident timeline.

Update

We continue to investigate this issue and have engaged all appropriate teams. We will provide updates as new information becomes available.

Investigating

We are aware of customers experiencing intermittent login issues when accessing/using Clarity Application. We are actively investigating this issue and will provide updates as new information becomes available.

Began at:

Affected components
  • Clarity SaaS
    • United States
      • Production-US1-001
      • Production-US1-002
      • Production-US1-003
      • Production-US1-004
      • Production-US1-005
      • Production-US1-006
      • Production-US1-007
      • Production-US1-008
      • Production-US1-009
      • Production-US1-010
      • Production-US1-011
      • Production-US1-012
      • Non-Production-US1-001
      • Non-Production-US1-002
      • Non-Production-US1-003
      • Non-Production-US1-004
      • Non-Production-US1-005
      • Non-Production-US1-006
      • Non-Production-US1-007
      • Non-Production-US1-008
      • Non-Production-US1-009