Cloud Secure Web Gateway

(formerly Web Security Service)

History for Cloud Secure Web Gateway →

Upcoming Maintenance...

Scheduled

Cloud SWG: High-Risk Isolation Service Update April 20, 2025

Sunday, 20 April — 10 hours

Broadcom will perform maintenance on the High-Risk Isolation (HRI) service to improve stability and continue to optimize the service. Timing The maintenance ...

Global Services
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Scheduled

Web Isolation/Cloud SWG: Document Isolation Service Update April 20, 2025

Sunday, 20 April — 8 hours

Broadcom will perform maintenance on the Document Isolation service, which is used to safely view documents remotely. The maintenance is part of our continuo...

Global Services
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Scheduled

Cloud SWG: General Infrastructure Maintenance (APAC Region) April 21 - 24, 2025

3 days, 23 hours, and 59 minutes

Broadcom will perform general maintenance on the Cloud SWG infrastructure (APAC region) from April 21, 2025, with a completion date of April 24, 2025. All ma...

Point of Presence (POP) - APAC Portal & Reporting Global Services
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Scheduled

Infrastructure Maintenance (Multiple Products) April 22, 2025

Tuesday, 22 April — 8 hours

Broadcom will be performing a monthly update on April 22, 2025, starting at 04:30 UTC, for a duration of 8 hours. Impact Customers might encounter slow load ...

Global Services
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Scheduled

Cloud Management Portal Maintenance April 22, 2025

Tuesday, 22 April — 8 hours

Broadcom will perform a monthly update on April 22, 2025, starting at 04:30 UTC, for a duration of 8 hours. Impact There is no expected customer impact durin...

Portal & Reporting
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Scheduled

Cloud SWG: Control Services (CMS, CTC, PFMS) Maintenance April 22, 2025

Tuesday, 22 April — 3 hours

Broadcom will perform maintenance to the following Cloud SWG Services: Customer Management Service (CMS) Cloud Traffic Controller (CTC) PAC File Management S...

Portal & Reporting Global Services
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Scheduled

Cloud SWG: Portal Maintenance April 25, 2025

4 hours

Broadcom will perform Cloud SWG Portal Maintenance on April 25, 2025, starting at 21:00 UTC, for a duration of 4 hours. Impact During the maintenance period,...

Portal & Reporting
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Scheduled

[Rescheduled]Cloud SWG: General Product Maintenance April 28 - May 01, 2025

3 days, 23 hours, and 59 minutes

Broadcom will perform general maintenance to the Cloud SWG Service. During this maintenance event all services will remain operational and available. Timing ...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa
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Scheduled

Cloud SWG: General Infrastructure Maintenance (EMEA Region) April 28, 2025 - May 01, 2025

3 days, 23 hours, and 59 minutes

Broadcom will perform general maintenance on the Cloud SWG infrastructure (EMEA region) from April 28, 2025, with a completion date of May 01, 2025. All main...

Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa Portal & Reporting Global Services
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Scheduled

Cloud SWG: General Infrastructure Maintenance (NAM Region) May 05 - 08, 2025

3 days, 23 hours, and 59 minutes

Broadcom will perform general maintenance on the Cloud SWG infrastructure (NAM region) from May 05, 2025, with a completion date of May 08, 2025. All mainten...

Point of Presence (POP) - Americas Portal & Reporting Global Services
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Recently Resolved / Completed

Complete Ended:

Cloud SWG: General Product Maintenance April 14 - April 17, 2025

Broadcom will perform general maintenance to the Cloud SWG Service. During this maintenance event all services will remain operational and available. Timing ...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa
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Resolved Ended:

Portal Login Issue (Federated Users with Multiple Products)

We are aware of Email Security.cloud customers with federated login enabled and not migrated to the new AuthHub are facing issues while accessing the ClientN...

Portal & Reporting
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Resolved Ended:

Cloud SWG: CASB Gatelets Degraded Performance

On April 16, 2025 between 09:20 to 10:15 UTC, Cloud SWG customers sending traffic through the CASB Gatelets service may have experienced latency / decreased ...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa Global Services
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Complete Ended:

Cloud SWG: Service Maintenance (Multiple Americas POPs) April 16, 2025

Broadcom will perform maintenance on the Cloud SWG Service on April 16, 2025, starting at 22:00 UTC, for a duration of 4 hours on the following Cloud SWG POP...

Point of Presence (POP) - Americas
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Complete Ended:

Cloud SWG: Service Maintenance (Multiple EMEA POPs) April 16, 2025

Broadcom will perform maintenance on the Cloud SWG Service on April 16, 2025, starting at 19:30 UTC, for a duration of 3 hours on the following Cloud SWG POP...

Point of Presence (POP) - Europe And The Middle East
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Complete Ended:

Cloud SWG: Service Maintenance (Multiple APAC POPs) April 16, 2025

Broadcom will perform maintenance on the Cloud SWG Service on April 16, 2025, starting at 17:00 UTC, for a duration of 4 hours on the following Cloud SWG POP...

Point of Presence (POP) - APAC
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History for Cloud Secure Web Gateway →