Cloud SWG: Issue with WSS Agent versions older than 9.6.1

We have monitored the service for stability and this incident shall now be closed.

We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We have developed a fix which is scheduled to be globally deployed by July 11, 2025. We will provide updates as they become available.

We continue to work on a permanent fix. Until a resolution is available, workarounds are either to upgrade to the latest WSS Agent, version 9.6.1 or later, or to disable "Block legacy CTCv1 communications" on the Portal. We will provide updates as new information becomes available.

WSS Agent for Windows and macOS, running versions older than 9.6.1, might experience issues while connecting to the Cloud SWG service, when "Block legacy CTCv1 communications" is enabled on the Cloud SWG Portal. This setting can be found on the Portal, in the Connectivity section. Until a resolution is available, workarounds are either to upgrade to the latest WSS Agent, version 9.6.1 or later, or to disable "Block legacy CTCv1 communications" on the Portal.