Cloud SWG: Issue with WSS Agent versions older than 9.6.1
We continue to work on a permanent fix. Until a resolution is available, workarounds are either to upgrade to the latest WSS Agent, version 9.6.1 or later, or to disable "Block legacy CTCv1 communications" on the Portal. We will provide updates as new information becomes available.
WSS Agent for Windows and macOS, running versions older than 9.6.1, might experience issues while connecting to the Cloud SWG service, when "Block legacy CTCv1 communications" is enabled on the Cloud SWG Portal. This setting can be found on the Portal, in the Connectivity section. Until a resolution is available, workarounds are either to upgrade to the latest WSS Agent, version 9.6.1 or later, or to disable "Block legacy CTCv1 communications" on the Portal.
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Cloud Secure Web Gateway
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Portal & Reporting
- Cloud Portal
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Global Services
- Agent Access
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Portal & Reporting
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