[Rescheduled] Web Isolation/Cloud SWG: Document Isolation Service Update May 6, 2025

Tuesday, 6 May — 8 hours
Scheduled
Scheduled

Update

Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule

  • Start time: May 6, 2025, at 09:00 UTC
  • End time: May 6, 2025, at 17:00 UTC
Scheduled

Broadcom will perform maintenance on the Document Isolation service, which is used to safely view documents remotely. The maintenance is part of our continuous efforts to improve stability and continue to optimize the service.

Timing

The maintenance window will run on May 4, 2025. All maintenance will occur between 09:00 UTC and 17:00 UTC.

Impact

There is no expected impact on customers during this maintenance.

Affected components
  • Cloud Secure Web Gateway
    • Global Services
      • Web Isolation
  • Web Isolation
    • Data Centers - Americas
      • Montréal, Québec, Canada (northamerica-northeast1)
      • São Paulo, Brazil (southamerica-east1)
      • Ashburn, Northern Virginia, USA (us-east4)
      • The Dalles, Oregon, USA (us-west1)
    • Data Centers - Asia Pacific
      • Hong Kong (asia-east2)
      • Tokyo, Japan (asia-northeast1)
      • Seoul, South Korea (asia-northeast3)
      • Mumbai, India (asia-south1)
      • Jurong West, Singapore (asia-southeast1)
      • Sydney, Australia (australia-southeast1)
    • Data Centers - Europe, Middle East & Africa
      • St. Ghislain, Belgium (europe-west1)
      • London, England, UK (europe-west2)
      • Frankfurt, Germany (europe-west3)
      • Tel-Aviv, Israel (me-west1)