Cloud SWG: Beijing, China (ACNBJ) and Shanghai, China (ACNSH) POPs Maintenance May 21 - 22, 2025

Broadcom will perform general maintenance to the Cloud SWG service in Beijing, China (ACNBJ) and Shanghai, China (ACNSH) POPs. During this maintenance event all services will remain operational and available.

The maintenance window will run from May 21, 2025 at 00:00 UTC, with a completion date/time of May 22, 2025 at 23:59 UTC. All maintenance will occur between 18:00 and 06:00 local POP time.

Impact

During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

• Explicit proxy / Unified Agent / WSS Agent / SEP Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action
• IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located at here or on the main Cloud SWG Portal page.

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