Planned Maintenance for Cloud SWG Web Isolation Customers – October 1, 2023

Sunday, 1 October 6 hours

The maintenance is now complete. Thanks for your patience.


The scheduled maintenance is now underway. We'll keep you updated on our progress.


On October 1, 2023, we will perform service-wide maintenance on the Web Isolation Service for Cloud SWG customers connecting via our global data centers.

The maintenance event will start at 15:00 UTC and continue until 21:00 UTC.


Only Cloud SWG customers who use the Web Isolation add-on will be impacted. During the maintenance window:

  • Web Isolation Portal may be temporarily inaccessible.
  • Users' activity audits during the maintenance period may not be presented in the activity logs.
  • End users might experience a degradation in service during the maintenance period.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located at or on the main Web Security Service Portal page at

Began at:

Affected components