Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

On September 28, 2023 between approximately 17:24 UTC and 17:32 UTC, DX SaaS customers provisioned on the US Infrastructure may have experienced Portal UI unavailable for approximately up to 5 minutes. As per our investigation, this occurred due to an incident with our Cloud Platform provider. This was a short lived incident and we have not seen any recurrence. The DX SaaS service remains fully operational and we continue to closely monitor the service.

Began at:

Affected components
  • DX O2 SAAS
    • DX Operational Observability – US
      • Application Performance Management
      • End User Monitoring
      • Intelligence Platform