DX SaaS Application Performance Management (APM) Agent Display Issue

We have confirmed that the service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

The cause of this issue has been addressed. We will continue to closely monitor the service and will provide updates as new information becomes available.

As of 14:44 UTC, the issue with agent statuses greyed out has been fixed and we will continue to monitor.

The next update will be provided as new information is available.

We continue to investigate this issue. The agent status is showing as greyed out despite of agents collecting metrics actively.

We will provide updates as new information becomes available. There is no functional impact and all other aspects of the product are functioning as normal.

We are aware of some customers experiencing a few issues with APM Agents' status in metric view where they are showing in a greyed out state. Please note that metrics are still being collected. We are currently investigating the cause of this issue and will provide updates as new information becomes available.

All other aspects of the product are functioning as normal.