DX SaaS delayed Alarm processing and Email notifications

Resolved
Resolved

This incident has been resolved.

Update

This incident has been resolved. We sincerely apologize for any inconvenience caused by this incident.

Update

The Alarm processing lag has come down and might recover in 1 hour.

Monitoring

The Alarm processing delays and the notification lag is decreasing after implementing the fix. We will provide the next update in 2 hours from now.

Identified

The issue has been identified and a fix is being implemented.

Update

We are continuing to investigate this issue.

Investigating

We are aware of customers experiencing delays in processing the latest Alarms, Ticket and Email/Webhook notifications in the DX OI(Operational Intelligence) . We are currently investigating the cause of this issue and will provide updates as new information becomes available. All other aspects of the product are functioning as normal.

Began at:

Affected components
  • DX SaaS
    • DX Insights Platform
      • Application Performance Management (APM)
      • App Experience Analytics Console (AXA)
      • App Experience Analytics Collector (AXA)
      • Operational Intelligence (OI)