Resolved
Resolved
After 14 hours and 25 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 2 hours and 16 seconds

As of 22:30 UTC, APM UI is accessible to all customers. Customers will no longer experience issues with DX SaaS service.

We will continue to closely monitor the service and will provide updates as new information becomes available.

Investigating
After 1 hour and 42 minutes

APM service has started recovering for some customer tenants. We are continuing to work on the remaining tenants who are still unable to access the APM UI.

We will provide updates as new information becomes available.

Investigating
After 1 hour and 22 minutes

We are continuing to investigating this issue. Customers provisioned on US infrastructure will be unable to access the Application Performance Management UI.

We will provide updates as new information becomes available.

Investigating
After 49 minutes

We are continuing to investigate this issue impacting the APM service.

We will provide updates as new information becomes available.

Investigating
After 28 minutes

We have restored access for all services except Application Performance Management (APM). We are actively working on restoring the APM service.

We will provide updates as new information becomes available.

Investigating

We are aware of customers provisioned on US infrastructure are not able to access the DX SaaS service.

We are currently investigating the cause of this issue and will provide updates as new information becomes available.

Began at:

Affected components
  • DX SaaS
    • DX Insights Platform
      • Application Performance Management (APM)
      • App Experience Analytics Console (AXA)
      • App Experience Analytics Collector (AXA)
      • Operational Intelligence (OI)