This incident has been resolved.


A fix has been implemented and we are monitoring the results.


We are aware of Application Performance Management customer tenants provisioned on US infrastructure experiencing greyed out agents in metric view. Though the agents are greyed out, data is reported without any gaps.

We are currently investigating the cause of this issue and will provide updates as new information becomes available.

Began at:

Affected components
  • DX SaaS
    • DX Insights Platform
      • Application Performance Management (APM)