Broadcom Support Portal and Systems Maintenance December 9 - 11, 2023

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Broadcom is performing Support Portal maintenance starting on December 9, 2023 at 12:00 UTC and completing on December 11, 2023 at 12:00 UTC (December 9, 4AM PDT - December 11, 4AM PDT).

Impact

License Key Downloads

• When attempting to download license keys, end-users will receive an error message
• LMP/ALP Keys can be manually created by contacting Customer Care

Network Protection Symantec License Key Downloads

• Network Protection products can download licenses and perform add-ons via the appliance directly
• Network Protection products cannot perform upgrades or swaps

Broadcom Assist Portal

• Users will be unable to download Brocade Storage Networking software during this time

Portfolio License Agreements (PLA)

• When attempting to subscribe to PLA products, end-users will receive an error message

Entitlement Contract Details

• When clicking the Contract Details button from the My Entitlements Portal, end-users will receive an error message

User Registration

• End users attempting to gain additional site ID access will not have that reflected under My Entitlements or Case Management until after the maintenance is completed

For complete information regarding this maintenance, refer here.

For urgent support regarding any of these services during the maintenance period please contact Broadcom Customer Care.