Ticketing Center in Client Net unavailable for new customers


We are pleased to declare full service restore. New and existing customers are able to raise/view support tickets without any issue.

Please accept our apologies for any inconvenience this may have caused.


At 14:30 UTC, our engineers applied a fix in production to address the Support Ticketing Center issue. Our tests confirm errors are no longer being displayed.

We are now waiting on customers to also verify the fix. Any customers who are still seeing errors are requested to contact our support team.

We will provide a final update once confirmations have been received.


Please be advised that new customers who joined our email and web scanning services on or after March 11, 2017 are currently unable to raise support tickets through the ClientNet portal. Our engineering team is currently investigating and in the mean time we encourage customers to contact our support team via phone. https://support.symantec.com/en_US/cloud/cloud-technical-and-language-support.html

Began at:

Affected components