Resolved
After 1 hour and 47 minutes

We have confirmed this incident is now resolved and the service is operational.

Monitoring
After 1 hour and 11 minutes

As of 16:30 UTC, all existing email queues have cleared and service is back to operational. We are continuing to monitor the email traffic and will provide further updates as new information is discovered.

Investigating

We are aware of a small subset of customers provisioned on US based infrastructure experiencing delays sending or receiving emails. Queued emails will be processed successfully in the retry attempts.

We are investigating this issue with the highest priority and will provide further updates as new information is discovered.

Began at:

Affected components