ClientNet Portal and API Maintenance on January 11, 2020

Saturday, 11 January 8 hours

The scheduled maintenance has been completed.


Scheduled maintenance is currently in progress. We will provide updates as necessary.


Symantec is performing maintenance of the customer portal ClientNet beginning January 11, 2020, starting at 03:00 UTC, for a duration of 8 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact The Email portal, also known as ClientNet, will get a new look and feel in the upcoming January release. This user interface makeover is intended to align the ClientNet user experience more closely to other Symantec products, and to provide consistency across all ClientNet screens.

User Interface Updates The most noticeable change is that the existing horizontal (tabbed) navigation bar at the top of the screen has been changed to a vertical bar on the left of the screen. The secondary navigation structure has been broken down into two levels, and the index pages have changed from simple links to a “card” design. These changes have allowed us to expand the ClientNet content frame from 960 pixels to 1,366, as well as to improve the interface’s usability on mobile devices. Please review TECH256979 for detailed information on this update.

Please note: if you encounter any issues when viewing the new UI, please clear your browser’s cache and try again. During the maintenance period, ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Schedule • Start: January 11, 2020, at 03:00 UTC • End: January 11, 2020, at 11:00 UTC

Began at:

Affected components