Email Delivery issue to domains using Google Cloud DNS

The previous reported concern with email delivery has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.

Email queues on the Broadcom infrastructure are back to normal levels. Customers sending and receiving emails using NAM and EMEA based infrastructure will no longer experience email delays.

We are closely monitoring the email service and will provide our next update on November 26, 2020 at 18:00 UTC, or as soon as more information becomes available.

As of 16:00 UTC, mitigation has been applied to address the underlying cause. Customers will no longer experience issues sending emails to domains using Cloud DNS from Google. Previously queued email on Broadcom infrastructure have now started delivering.

We will provide an update as soon as more information becomes available.

We are actively engaged with Google and continue working towards service restoration.

We will provide an update as soon as more information becomes available.

We have identified an issue where emails to domains using Cloud DNS from Google are unable to be delivered. We will deliver queued email following our retry schedule once service is restored.

We are currently investigating the cause of this issue and will provide updates as new information becomes available. Please note that there is no impact to protection services, and all other aspects of our services remain functional.