Email Delays in NAM Region

This incident has been resolved.

We are continuing to closely monitor the email service and will provide update as soon as more information becomes available.

Email queues on the Broadcom infrastructure are back to normal levels. Customers sending and receiving emails using NAM based infrastructure will no longer experience email delays.

We are closely monitoring the email service and will provide update as soon as more information becomes available.

We have increased the compute capacity to process queued emails. Email queues continue to deliver while we work on identifying the root cause.

We will provide an update as soon as more information becomes available.

We are continuing to investigate this issue. Emails previously queued on our infrastructure have started delivering.

We will provide an update as soon as more information becomes available.

We are aware of a subset of customers provisioned on our NAM infrastructure experiencing delays sending and receiving emails. Any emails queued on our infrastructure will be delivered once the issue is resolved.

We are currently investigating this issue and will provide updates as new information becomes available. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

We will provide an update as soon as more information becomes available.