Email Delivery Issue in EMEA Region

We have been monitoring the service for 48 hours and the issue experienced by some customers has been addressed with functionality being fully restored. This incident is now resolved.

We have applied mitigation to address the email blocking issue. Customers will no longer experience issues receiving emails.

We will continue to closely monitor the email service and will provide our next update as soon as more information becomes available.

A fix has been deployed and currently propagating across our EMEA infrastructure. It may take couple hours for all the servers to be updated. We will provide an update as soon as more information becomes available.

We are aware of a subset customers provisioned on EMEA infrastructure experiencing issuing receiving a small number of emails. Impacted senders may receive an error message ‘553-Sorry, your email address has been blacklisted.’ We have identified the cause of this issue and working on a fix as a priority and have engaged all appropriate teams at Broadcom.

Please note that there is no impact to protection services, and all other aspects of our services remain functional. We will provide an update as soon as more information becomes available.