Email Delays in NAM Region

We have monitored the service for stability and this incident shall now be closed.

Email queues on the Broadcom infrastructure are back to normal levels. Customers sending and receiving emails will no longer experience email delays.

We are closely monitoring the email service and will provide update as soon as more information becomes available.

Email queues on the remaining 5 mail servers continue to process queued emails. Any new emails are no longer impacted and delivering without any delays.

We will provide an update as soon as more information becomes available.

We are continuing to process the remaining queued emails. Note that majority of the previously queued emails have now delivered. This issue is only impacting a small subset of our NAM infrastructure.

We will provide an update as soon as more information becomes available.

Email queues on the Broadcom infrastructure are delivering but at a slow rate. We are currently investigating the slow processing rates.

We will provide an update as soon as more information becomes available.

We are seeing previously queued emails delivering.

We will provide an update as soon as more information becomes available.

We have identified the cause of the issue and implemented a fix. Email queues on Broadcom infrastructure have started delivering.

We will provide updates as new information becomes available.

We are aware of customers provisioned on NAM based infrastructure experiencing delays sending or receiving emails.

We are handling this issue as a high priority and have engaged all appropriate teams at Symantec. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

We will provide an update as soon as more information becomes available.