We have monitored the service for stability and this incident shall now be closed.


The previously deployed fix is now fully propagated. In order to fix the EIC issue, the policy needs to be regenerated and therefore requires a customer action. Please follow the below steps to resolve EIC issue via Clientnet:

  1. Login to Clientnet.
  2. Navigate to Dashboard > Services > Email Services > Email Impersonation Control Settings
  3. Go to User Impersonation Control section
    1. Delete any random name
    2. Save it
    3. Manually add that name again
    4. Again save it.
  4. Now wait for 15-20 minutes for the changes to propagate on the backend
  5. Try testing the EIC policy and it should be working.

We will continue to closely monitor the service and will provide updates as new information becomes available.


As of 09:45 UTC, we have deployed a fix and this change is currently propagating across our global infrastructure. We will provide updates as soon as new information becomes available.


We are aware of an issue currently impacting Email Impersonation Control / Data Protection service customers. A subset of customers may experience data protection rules not triggering intermittently. We have identified the cause of this issue and working on a fix. Note that protection services and traffic delivery remains uninterrupted.

We will provide updates as new information becomes available.

Began at:

Affected components