Email Security.cloud Antivirus False Positive Issue

We have monitored the service for stability and this incident shall now be closed.

As of May 26, 2023 at 21:55 UTC, all valid customer emails have been successfully released. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Our engineers continue to work on releasing the remaining emails. We have made good progress and have released majority of the emails. We will provide further updates as soon as more information becomes available.

We continue to work on releasing emails. We will provide further updates as new information becomes available.

Our engineers continue to work on releasing the remaining emails. We are seeing some jobs successful while others timing out. We will provide further updates as soon as more information becomes available.

We have deployed couple of fixes earlier today but we are still experiencing issues releasing the previously blocked emails. We continue to look into this issue. Note that this issue is only impacting the previously blocked emails. All new emails are delivering without any delays. We will provide updates as new information becomes available.

We are experiencing some issues releasing the remaining false positive emails that were incorrectly blocked. We are actively working on it as high priority. We will provide further updates as new information becomes available.

We continue to work on releasing all associated messages. We will provide further updates as new information becomes available.

We continue to work on releasing all associated messages. We will provide further updates as new information becomes available.

On May 23, 2023 at 09:50 UTC, we detected a URL false positive that resulted in blocked emails for a subset of customers. At 11:38 UTC, we removed the negative reputation from the associated URL to ensure that further messages are no longer blocked.

We are in the process of proactively releasing all associated messages associated with the URL. Mail that was quarantined due to this false positive rating should be considered safe, despite the message being displayed.

Please note that there is no impact to protection services, traffic delivery and all other aspects of our services remain functional. We will provide further updates as new information becomes available.