ClientNet Track and Trace Search Results Email Delivery Issue

We have monitored the service for stability and this incident shall now be closed.

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

We are aware of some customers experiencing issues receiving ClientNet Track and Trace search results via email. As a workaround, these results can still be accessed and downloaded directly through the portal.

Our engineering team is currently investigating the issue. Please note that there is no impact to delivery and security scanning of your email traffic, and all other aspects of our services remain functional.