Intermittent Login Failures to Cloud Console

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating

We are aware of an issue with the Cloud Console where customer login requests may fail intermittently. Teams are currently investigating, and more information will be provided as it becomes available.

Began at:

Affected components
  • Symantec CBX
    • CBX
      • North America
        • Detection and Response
        • Endpoint Security
        • Web Security
        • Data Security
        • Agent Management
        • Reports
        • Global Management
      • EU
        • Detection and Response
        • Endpoint Security
        • Web Security
        • Data Security
        • Agent Management
        • Reports
        • Global Management
    • CBX Essentials
      • North America
        • Detection and Response
        • Endpoint Security
        • Agent Management
        • Reports
        • Global Management
      • EU
        • Detection and Response
        • Endpoint Security
        • Agent Management
        • Reports
        • Global Management
  • Symantec Endpoint Security Complete
    • Europe
      • Cloud Portal
    • North America
      • Cloud Portal
    • India
      • Cloud Portal
  • Symantec Enterprise Cloud Platform
    • Enterprise Cloud Console
      • Console