After 19 hours and 42 minutes

At 11:38 UTC, the issue was resolved and all functionality is now fully operational.

After 14 hours and 1 minute

At 11:20 UTC, remediation has been put in place, and customers should be able to log into the SEP Mobile Management Console without issues.

We will continue to monitor the service closely.

After 10 hours and 52 minutes

Our engineers continue to be actively engaged as we work towards service restoration.

We will provide an update as more information becomes available.

After 6 hours and 20 minutes

We have identified the cause of the issue and are in the process of restoring the service. The SEP Mobile Management Console remains unavailable, additionally customers may experience failure with new activations.

We will provide an update as more information becomes available.

After 1 hour and 50 minutes

We are still investigating the previously reported concern. We will provide further updates as new information becomes available.

All installed endpoint devices remain protected during this issue.


We are aware that customers may be experiencing errors in the administrator login when accessing the SEP Mobile Management Console. This issue is currently being investigated and updates will be provided as they become available.

Began at:

Affected components