Resolved

We have confirmed the portal is fully restored. This incident is now resolved.

Monitoring

We have remediated the underlying cause for the portal errors. Customers should no longer have errors when attempting to log into the portal. We will continue to monitor the service to ensure it is fully restored.

Please note that no other SEP 15 Cloud Console functionality is affected and the protection services provided by endpoints remains continues to protect devices it is installed on.

Identified

We have identified the issue impacting the portal login and have applied remediation steps to restore service. Some customers may continue to intermittently receive portal login errors as work to fully restore the service.

Please note that no other SEP 15 Cloud Console functionality is affected and the protection services provided by endpoints remains continues to protect devices it is installed on.

Investigating

We are aware customers may be experiencing login errors when attempting to log into the management portal. We are currently investigating these errors and will provide further updates as new information is discovered.

Please note that no other SEP 15 Cloud Console functionality is affected and the protection services provided by endpoints remains continues to protect devices it is installed on.

Began at:

Affected components