VIP Emergency Maintenance March 31, 2023

4 hours and 50 minutes

The maintenance is now complete. Thanks for your patience.



There has been a change in this maintenance schedule. This emergency maintenance will now take place on April 1, 2023 at 00:30 UTC (March 31, 2023 at 17:30 PST) for a duration of 1 hour. The current maintenance window will remain open on Status Page but the actual work will not start before April 1, 2023 at 00:30 UTC.


The scheduled maintenance is now underway. We'll keep you updated on our progress.


Our cloud provider has identified an issue in one of the regions which is hosting VIP traffic. They are planning to perform an emergency change in that region. As a preventive measure we are switching the traffic to another region which is not impacted by the issue.

Began at:

Affected components
  • VIP
    • VIP Self Service Portal
    • VIP Manager
    • VIP Retail Website
    • Reporting API
    • My VIP
    • Voice Delivery
    • User Authentication SAML Service
    • SMS Delivery
    • Mobile Push Delivery
    • User Authentication Javascript Service
    • Authenticator Validation and Management APIs
    • Authenticator Provisioning Service
    • User Validation and Management APIs
    • Intelligent Authentication