Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

VIP service is fully operational and we continue to monitor the service for stability. We will provide updates as soon as new information becomes available.

Update

We have performed a site fail-over and VIP services have started recovering. We will provide additional updates as soon as new information becomes available.

Investigating

We are aware of an issue currently impacting customers from accessing/using VIP services. Our engineering team is investigating the issue and working to restore the service. We will provide an update as soon as new information becomes available.

Began at:

Affected components
  • VIP
    • VIP Self Service Portal
    • VIP Manager
    • VIP Retail Website
    • Reporting API
    • My VIP
    • Voice Delivery
    • User Authentication SAML Service
    • SMS Delivery
    • Mobile Push Delivery
    • User Authentication Javascript Service
    • Authenticator Validation and Management APIs
    • Authenticator Provisioning Service
    • User Validation and Management APIs
    • Intelligent Authentication