VIP: Issue with DNS Resolution
We have monitored the service for stability and this incident shall now be closed.
As of 18:20 UTC, we are no longer experiencing DNS issues and all services are fully recovered. We will now monitor the service for stability and provide updates as soon as new information becomes available. Note that there was no impact on protection services during the incident timeline.
We continue to investigate this issue and have engaged all appropriate teams. We will provide updates as new information becomes available.
We are currently investigating an issue with VIP customers facing DNS resolution errors across all VIP services in certain regions in the US. At this time, this is limited to a single DNS provider facing partial service disruption.
Our engineering teams are engaged and actively investigating. We will provide updates as more information becomes available.
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VIP
- VIP Self Service Portal
- VIP Manager
- VIP Retail Website
- Reporting API
- My VIP
- Voice Delivery
- User Authentication SAML Service
- SMS Delivery
- Mobile Push Delivery
- User Authentication Javascript Service
- Authenticator Validation and Management APIs
- Authenticator Provisioning Service
- User Validation and Management APIs
- Intelligent Authentication
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