Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We have implemented a fix. Customers should no longer experience issues using the VIP service.

We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating

We are aware of an issue with a subset of VIP customers receiving 405 errors when using the website post the maintenance that completed earlier today.

Our engineering teams are engaged and actively investigating the issue. We will provide updates as more information becomes available.

Began at:

Affected components
  • VIP
    • VIP Self Service Portal
    • VIP Manager
    • VIP Retail Website