VIP Maintenance Update October 10, 2025 00:30 UTC (October 09, 2025, 05:30 PST)

Update

Please be advised that the time duration for this maintenance has been extended. This maintenance will now complete on October 10, 2025 at 12:30 UTC (October 10, 2025, at 03:30 PST).

This release of VIP Authentication Services contains the following new features:

• Removal of unsupported ciphers from userservices-auth.vip.symantec.com
• Renewed SSL certificates for web service endpoints (action required):

In this release, Symantec is replacing the certificates for API-based SSL connections, including all certificates that are used by VIP Enterprise Gateway, and the various plug-ins that integrate with the VIP Authentication Service. As a result, there is potential impact to your implementations. To avoid any service interruptions, you must have completed the following actions before this release:

• Upgrade your instance of VIP Enterprise Gateway to version 9.11.x (or use the G2 CA loader tool for 9.10).
• Upgrade the VIP Enterprise Gateway plugins (Apache, IIS, ADFS, and NPS) if they are being used to the latest versions.
• If you have developed custom clients, ensure that those clients are also updated to support the G2 root CA.

Please refer to the Knowledge Article, Required DigiCert G2 Root CA Migration, for complete details about the migration timelines and any actions you may need to take to avoid service interruptions after this release. We will update this KB article if any details change, so we recommend that you bookmark this article and that you reference it periodically.

See the VIP Authentication Services 2025.October.01 Release Notes for information about this release.

Symantec is extending the maintenance window for this release to 12 hours to allow time to monitor these changes globally.