VMware Cloud Services - Backend Service Intermittent Availability Issue

This incident has been resolved.

Start Time: March 11, 2019 06:15 AM UTC End Time: March 11, 2019 08:30 AM UTC

Impact: None

We have identified the root cause of the Multi-Factor Authentication issue. We have since mitigated the problem. We are now monitoring the service.

Start Time: March 11, 2019 06:15 AM UTC End Time: March 11, 2019 08:30 AM UTC

Impact: None

We continue to work on resolving the issue with the backend service on VMware Cloud. We have identified the root cause and working on the fix. We shall provide further updates as available.

Start Time: March 11, 2019 06:15 AM UTC End Time: N/A

Impact: Activation or Deactivation of Multi-Factor Authentication is impacted intermittently. There is no impact on the Cloud Services Platform Login and the existing workloads.

One of the backend services on VMware Cloud is experiencing an intermittent availability issue. We are actively investigating the issue and shall post more updates within the next hour.

Start Time: March 11, 2019 06:15 AM UTC End Time: N/A

Impact: Activation or Deactivation of Multi-Factor Authentication is impacted intermittently. There is no impact on the Cloud Services Platform Login and the existing workloads.