Resolved

The VMware engineering team identified the root cause and applied the fix. All VMware Cloud Services are fully operational and working as expected. This is the final notification for this incident.

Start Time: October 03, 2020, 23:42 UTC End Time: October 04, 2020, 01:54 UTC

Impact: None

Update

VMware engineers continues to make progress to mitigate the functionality issue for VMware Cloud Services. Further updates will be provided within the next hour.

Start Time: October 03, 2020 23:42 UTC End Time: N/A

Impact : User might observe functionality issue with accessing VMware Cloud services. There is no impact to existing workload.

Update

VMware Engineering team have observed an issue with Cloud Services functionality and are actively working on restoring the same. Further updates will be provided within the next hour.

Start Time: October 03, 2020 23:42 UTC End Time: N/A

Impact : User might observe functionality issue with accessing VMware Cloud services. There is no impact to existing workload.

Update

VMware Cloud services is having functionality issue. VMware engineering team is working to isolate the problem and resolve it at the earliest. More updates will be provided as available.

Start Time: October 03, 2020 23:42 UTC End Time: N/A

Impact : User might observe functionality issue with accessing VMware Cloud services. There is no impact to existing workload.

Update

VMware engineers are working to isolate and mitigate the problem at the earliest. More updates will be provided as available.

Start Time: October 03, 2020 23:42 UTC End Time: N/A

Impact: Intermittent issues with the functionality of VMware Cloud Services. We do not expect an impact on existing workloads.

Investigating

VMware Cloud Services is experiencing functionality issues. VMWare Engineering team has been engaged in service restoration. Further updates will be provided within the next hour.

Start Time: October 03, 2020 23:42 UTC End Time: N/A

Impact: Intermittent issues with the functionality of VMware Cloud Services. We do not expect an impact on existing workloads.

Began at:

Affected components
  • VMware Cloud Services
    • VMware Cloud Services Platform
      • VMware Cloud Services Identity
    • VMware Cloud on AWS / AWS SDDC
      • VMware Cloud on AWS
    • VMware Cloud on Dell / Dell SDDC
      • VMware Cloud on Dell
    • VMware Aria
      • VMware Aria Automation for Secure Clouds
    • VMware Cloud Partner Navigator
    • VMware vCloud Usage Insight
    • VMware Marketplace
    • VMware Lab Platform
    • VMware Tanzu
      • VMware Tanzu Application Catalog
      • VMware Tanzu Mission Control
      • VMware Tanzu Service Mesh