VMware Cloud Services Issue

The service has been restored. This is the final update for this issue.

Start Time: April 15, 2021 10:45 UTC End Time: April 15, 2021 18:19 UTC

Impact: None.

VMware engineering team continues to make progress on restoring services. Additional updates will be provided in the next 1 hour or as information becomes available.

Start Time: April 15, 2021 10:45 UTC End Time: N/A

Impact: Success360 enabled customers will see intermittent failures when trying to view the entitlement details and encounter errors in submitting new SR requests.

VMware engineering team continues to work on restoring services. Additional updates will be provided in the next 1 hour or as information becomes available.

Start Time: April 15, 2021 10:45 UTC End Time: N/A

Impact: Success360 enabled customers will see intermittent failures when trying to view the entitlement details and encounter errors in submitting new SR requests.

VMware Engineering team has identified the cause of the issue and is working towards restoring the services. More updates shall be provided in the next 1 hour.

Start Time: April 15, 2021 10:45 UTC End Time: N/A

Impact: Success360 enabled customers will see intermittent failures when trying to view the entitlement details and encounter errors in submitting new SR requests.

VMware Engineering team is investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: April 15, 2021 10:45 UTC End Time: N/A

Impact: Success360 enabled customers will see intermittent failures when trying to view the entitlement details and encounter errors in submitting new SR requests.

VMware Cloud Services is experiencing an issue. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: April 15, 2021 10:45 UTC End Time: N/A

Impact: Under assessment.