Resolved

VMware engineering team has confirmed this issue has been resolved. This is the final notification for this incident.

Start Time: August 19, 2021, 08:01 UTC End Time: August 19, 2021, 15:56 UTC

Monitoring

VMware engineering team is performing final validations to confirm full service restoration. More updates shall be provided within 1 hour.

Start Time: August 19, 2021, 08:01 UTC End Time: August 19, 2021, 15:56 UTC

Impact: No impact. Users will start experiencing full service restoration.

Update

VMware engineering team continues to make progress towards full restoration. Users may start experiencing recovery of the service while the team is working towards resolution. More updates shall be provided within 1 hour.

Start Time: August 19, 2021, 08:01 UTC End Time: N/A

Impact: Users may face degraded performance on the support portal.

Update

VMware engineering team continues to make progress towards full restoration. Users may start experiencing recovery of the service to the normal operating limits. More updates shall be provided within 1 hour.

Start Time: August 19, 2021, 08:01 UTC End Time: N/A

Impact: Users may face degraded performance on the support portal.

Update

VMware engineering team continues to make progress to mitigate the issue at the earliest. More updates shall be provided within 1 hour.

Start Time: August 19, 2021, 08:01 UTC End Time: N/A

Impact: Users may face degraded performance on the support portal.

Update

VMware engineering team continues to make progress to mitigate the issue at the earliest. More updates shall be provided within 1 hour.

Start Time: August 19, 2021, 08:01 UTC End Time: N/A

Impact: Users may face degraded performance on the support portal.

Update

VMware engineering team continue to make progress to mitigate the issue at the earliest. More updates shall be provided within 1 hour.

Start Time: August 19, 2021, 08:01 UTC End Time: N/A

Impact: Users may face degraded performance on the support portal.

Identified

VMware Engineering Teams have identified the cause and are working towards mitigation. We shall provide further updates as available.

Start Time: August 19, 2021, 08:01 UTC End Time: N/A

Impact: Users may face degraded performance on the support portal.

Investigating

VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: August 19, 2021 08:01 UTC End Time: N/A

Impact: Under assessment.

Began at:

Affected components
  • VMware Cloud Services
    • VMware Cloud Services Platform
      • VMware Cloud Services Identity
    • VMware Cloud on AWS / AWS SDDC
      • VMware Cloud on AWS
    • VMware Cloud on Dell / Dell SDDC
      • VMware Cloud on Dell
    • VMware Aria
      • VMware Aria Automation for Secure Clouds
    • VMware vCloud Usage Insight
    • VMware Marketplace
    • VMware Lab Platform
    • VMware Tanzu
      • VMware Tanzu Application Catalog
      • VMware Tanzu Mission Control
      • VMware Tanzu Service Mesh