Resolved

All services continue to be stable and operational. This incident stands resolved.

Start Time: January 17, 2021 11:00 UTC End Time: January 17, 2021 13:45 UTC

Impact: None

Monitoring

VMware Engineering team have restored the service and continue to monitor for any potential impact. Further updates will be provided within the next hour.

Start Time: January 17, 2021 11:00 UTC End Time: January 17, 2021 13:45 UTC

Impact: None

Update

VMware Engineering continue to work actively towards restoration. Further updates will be provided within the next hour.

Start Time: January 17, 2021 11:00 UTC End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.

Identified

VMware Engineering have identified the cause and are working towards restoration. Further updates will be provided as available.

Start Time: January 17, 2021 11:00 UTC End Time: N/A

Impact: New SDDC provisioning will fail. The existing SDDCs may experience issues if they try to renew certificates during this time.

Investigating

VMware Cloud on AWS SDDC is experiencing Functionality issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: January 17, 2021 11:00 UTC End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.

Began at:

Affected components
  • VMware Cloud Services
    • VMware Cloud on AWS / AWS SDDC
      • VMware Cloud on AWS SDDC
        • Asia Pacific (Mumbai)
        • Asia Pacific (Seoul)
        • Asia Pacific (Singapore)
        • Asia Pacific (Sydney)
        • Asia Pacific (Tokyo)
        • Canada (Central)
        • Europe (Frankfurt)
        • Europe (Ireland)
        • Europe (London)
        • Europe (Paris)
        • Europe (Stockholm)
        • South America (SĂ£o Paulo)
        • US West (N. California)
        • US East (N. Virginia)
        • US East (Ohio)
        • US West (Oregon)