Resolved

VMWare engineering have validated the service to be fully stable. This incident stands resolved.

Start Time: July 06, 2021 08:50 UTC End Time: July 06, 2021 21:35 UTC

Impact: None

Update

VMware Engineering team has implemented some mitigation measures and is seeing improvement and recovery of the service. However, To ensure the stability of the service we will monitor it for the next 1 hour.

Start Time: July 06, 2021 08:50 UTC End Time: July 06, 2021 21:35 UTC

Impact: None

Monitoring

VMware Engineering team has implemented some mitigation measures and is seeing improvement and recovery of the service. However, To ensure the stability of the service we will monitor it for the next 1 hour.

Start Time: July 06, 2021 08:50 UTC End Time: July 06, 2021 21:35 UTC

Impact: None

Identified

VMware Engineering has identified the reason for the issue and is looking into options for remediation. Additional updates will be provided as information becomes available.

Start Time: July 06, 2021 08:50 UTC End Time: N/A

Impact: Users may experience issues/slow logins. SDDC Provisioning and Autoscaler operations may fail.

Update

VMware Engineering continues to investigate the cause of the issue. Additional updates will be provided as information becomes available.

Start Time: July 06, 2021 08:50 UTC End Time: N/A

Impact: Users may experience issues/slow logins. SDDC Provisioning and Autoscaler operations may fail.

Update

VMware Engineering is still working on isolating the cause of the issue. More updates will be provided when available.

Start Time: July 06, 2021 08:50 UTC End Time: N/A

Impact: Under Assessment

Update

VMware Engineering continues the investigation. More updates will be provided when available.

Start Time: July 06, 2021 08:50 UTC End Time: N/A

Impact: Under Assessment

Investigating

New alerts have been received during the monitoring period and VMware Engineering is investigating for the cause. More updates will be provided in 30 minutes.

Start Time: July 06, 2021 08:50 UTC End Time: N/A

Impact: Under Assessment

Monitoring

The intermittent slowness or availability issue with VMware Cloud on AWS Console has now been mitigated. We shall continue to monitor for a couple of hours and provide an update accordingly.

Start Time: July 06, 2021 08:50 UTC End Time: July 06, 2021 08:59 UTC

Impact: None. During the impact window, VMware Cloud on AWS Console may have experienced slowness or may have been intermittently inaccessible.

Investigating

VMware Cloud on AWS is investigating a potential service event. Our engineering teams are engaged and we will provide a progress update in the next 30 minutes.

Start Time: July 06, 2021 08:50 UTC End Time: N/A

Impact: Under assessment.

Began at:

Affected components