VMware Cloud Services Platform (CSP) Portal Issue

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

On November 26, 2024, between 09:40 UTC and 11:20 UTC, customers may have experienced issues logging in to the VMware Cloud Services Platform (CSP) Portal.

As of 11:20 UTC, the portal service is fully restored and we continue to monitor the performance. All other aspects of the service remained operational during the incident timeline.

Began at:

Affected components
  • Carbon Black
    • APP CONTROL
      • CDC - CB Inspection
      • CDC Reputation - Diagnostic Upload
      • CDC Reputation - Platform Diagnostic Service
      • CDC Reputation - Services
    • AUDIT & REMEDIATION
      • US 1
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
      • US 2
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
      • US 5
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
      • EU
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
      • SYD
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
      • JAPAN
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
    • CONTAINER SECURITY
      • US
        • Enforcement (Data-plane) API Services
        • Event Processing
        • Image Scanning API Services
        • Management API Services
        • Network Connectivity Map
        • Notification Services
        • Setup Wizard
        • State API Services
      • EU
        • Enforcement (Data-plane) API Services
        • Event Processing
        • Image Scanning API Services
        • Management API Services
        • Network Connectivity Map
        • Notification Services
        • Setup Wizard
        • State API Services
      • SYD
        • Enforcement (Data-plane) API Services
        • Event Processing
        • Image Scanning API Services
        • Management API Services
        • Network Connectivity Map
        • Notification Services
        • Setup Wizard
        • State API Services
      • JAPAN
        • Enforcement (Data-plane) API Services
        • Event Processing
        • Image Scanning API Services
        • Management API Services
        • Notification Services
        • Setup Wizard
        • State API Services
    • DATA FORWARDER
      • US
        • Alert Forwarder
        • Data Forwarder Configuration API
        • Event Forwarder
      • EU
        • Alert Forwarder
        • Data Forwarder Configuration API
        • Event Forwarder
      • SYD
        • Alert Forwarder
        • Data Forwarder Configuration API
        • Event Forwarder
      • JAPAN
        • Alert Forwarder
        • Data Forwarder Configuration API
        • Event Forwarder
    • EDR/H-EDR
      • Diagnostics
      • Email service
      • Hosted EDR Cloud
      • Hosted EDR Event Forwarder
      • Licensing and Provisioning
      • Threat Intelligence
      • YUM repository
    • ENDPOINT STANDARD / PREVENTION
      • US 1
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Services
        • Event Processing
        • Managed Detection - Endpoint Standard Only
        • Notification Services
      • US 2
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Services
        • Event Processing
        • Managed Detection - Endpoint Standard Only
        • Notification Services
      • US 5
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Services
        • Event Processing
        • Managed Detection - Endpoint Standard Only
        • Notification Services
      • EU
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Services
        • Event Processing
        • Notification Services
      • SYD
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Services
        • Event Processing
        • Managed Detection - Endpoint Standard Only
        • Notification Services
      • JAPAN
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Services
        • Event Processing
        • Notification Services
    • ENTERPRISE EDR
      • US
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Search
        • Enterprise EDR UBS
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing
      • EU
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Search
        • Enterprise EDR UBS
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing
      • SYD
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Search
        • Enterprise EDR UBS
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing
      • JAPAN
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Search
        • Enterprise EDR UBS
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing
    • WORKLOAD PROTECTION
      • US 1
        • API Services
        • Appliance Service
        • Device Services
        • Event Processing
        • Inventory Service
        • Life Cycle Management Service
        • Public Cloud Account Management
        • Public Cloud AWS Collector Service
        • Public Cloud Ingestion Service
        • Public Cloud Inventory Service
        • Vulnerability Assessment Service
      • US 2
        • API Services
        • Appliance Service
        • Device Services
        • Event Processing
        • Inventory Service
        • Life Cycle Management Service
        • Public Cloud Account Management
        • Public Cloud AWS Collector Service
        • Public Cloud Ingestion Service
        • Public Cloud Inventory Service
        • Vulnerability Assessment Service
      • US 5
        • API Services
        • Appliance Service
        • Device Services
        • Event Processing
        • Inventory Service
        • Life Cycle Management Service
        • Public Cloud Account Management
        • Public Cloud AWS Collector Service
        • Public Cloud Ingestion Service
        • Public Cloud Inventory Service
        • Vulnerability Assessment Service
      • EU
        • API Services
        • Appliance Service
        • Device Services
        • Event Processing
        • Inventory Service
        • Life Cycle Management Service
        • Public Cloud Account Management
        • Public Cloud AWS Collector Service
        • Public Cloud Ingestion Service
        • Public Cloud Inventory Service
        • Vulnerability Assessment Service
      • SYD
        • API Services
        • Appliance Service
        • Device Services
        • Event Processing
        • Inventory Service
        • Life Cycle Management Service
        • Public Cloud Account Management
        • Public Cloud AWS Collector Service
        • Public Cloud Ingestion Service
        • Public Cloud Inventory Service
        • Vulnerability Assessment Service
      • JAPAN
        • API Services
        • Appliance Service
        • Device Services
        • Event Processing
        • Inventory Service
        • Life Cycle Management Service
        • Public Cloud Account Management
        • Public Cloud AWS Collector Service
        • Public Cloud Ingestion Service
        • Public Cloud Inventory Service
        • Vulnerability Assessment Service
  • VMware Cloud Services
    • VMware Cloud Services Platform
      • VMware Cloud Services Identity
    • VMware Cloud on Dell / Dell SDDC
      • VMware Cloud on Dell
    • VMware Aria
    • VMware Tanzu
      • VMware Tanzu CloudHealth
        • AWS Data
        • Azure Data
        • Google Cloud Data
        • Oracle Cloud Data
        • VMware Cloud Data
        • Data Center
        • Partner Platform
      • VMware Tanzu Application Catalog
      • VMware Tanzu Mission Control
      • VMware Tanzu Network
      • VMware Tanzu Service Mesh
      • Tanzu Platform
        • VMware Tanzu Platform Console
    • VMware Live Recovery
      • VMware Site Recovery