Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

A fix has been implemented. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating

We are currently investigating a reoccurrence of the issue and our engineering teams are engaged and actively investigating.

We will continue to provide updates as more information becomes available.

Monitoring

We have implemented a fix. Customers should no longer experience issues accessing the CSP Portal. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating

The previously identified fix was not successful. We continue to investigate the underlying cause. Customers may continue to experience intermittent errors when logging in / browsing the CSP Portal.

We will provide further updates as more information becomes available.

Update

We continue to work on a fix. Customers may continue to experience intermittent errors when logging in / browsing the CSP Portal.

We will provide further updates as more information becomes available.

Identified

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

Investigating

We are currently investigating an issue where customers are unable to login to the VMware Cloud Services Platform (CSP) Portal.

Our engineering teams are engaged and investigating the issue. We will provide further updates as more information becomes available.

Began at:

Affected components
  • VMware Cloud Services
    • VMware Cloud Services Platform
      • VMware Cloud Services Identity
    • VMware Cloud on AWS / AWS SDDC
      • VMware Cloud on AWS
      • VMware Cloud Flex Storage
      • VMware Cloud on AWS Outposts
    • VMware Cloud on Dell / Dell SDDC
      • VMware Cloud on Dell
    • VMware Aria
      • VMware Aria Automation for Secure Clouds
      • VMware Aria Hub Subscription
      • VMware Aria Operations
        • Asia Pacific (Japan)
        • Asia Pacific (Mumbai)
        • Asia Pacific (Singapore)
        • Asia Pacific (Sydney)
        • Canada (Central)
        • Europe (Frankfurt)
        • Europe (London)
        • South America (SĂ£o Paulo)
        • US West (Oregon)
      • VMware Aria Operations for Networks
        • Asia Pacific (Mumbai)
        • Asia Pacific (Sydney)
        • Asia Pacific (Tokyo)
        • Canada (Central)
        • Europe (Frankfurt)
        • Europe (London)
        • US West (Oregon)
    • VMware Cloud Partner Navigator
    • VMware Cloud Provider Commerce Portal
    • VMware vCloud Usage Insight
    • VMware HCX
    • VMware Marketplace
    • VMware Lab Platform
    • VMware NSX Advanced Load Balancer
    • VMware vSphere+
    • VMware Tanzu
      • VMware Tanzu Application Catalog
      • VMware Tanzu Mission Control
      • VMware Tanzu Service Mesh
    • VMware Technology Partner Hub