The VMware SASE team has not encountered additional issues in monitoring and vendor has implemented a fix to resolve this incident. Accordingly, this is the final notification for this incident which will now be closed.
Start Time: 21 August 2023 20:35 UTC End Time: 22 August 2023 23:45 UTC
Current Impact: None (issue resolved)
Service impact has been identified. The VMware SASE team is still investigating and working to mitigate impact. Further updates will be provided by 23 August 13:00 UTC
Start Time: 21 August 2023 20:35 UTC End Time: TBD
Current Impact: Customer utilizing certain mobile carriers might have issues with 2FA authentication and while receiving SMS alerts due to an issue identified external to SASE. We are actively working with the vendor to mitigate the issue.
Service impact has been identified. The VMware SASE team is still investigating and working to mitigate impact. Further updates will be provided by 22 August 17:30 UTC
Start Time: 21 August 2023 20:35 UTC End Time: TBD
Current Impact: Customer utilizing certain mobile carriers might have issues with 2FA authentication and while receiving SMS alerts due to an issue identified external to SASE. We are actively working with the vendor to mitigate the issue.
The VMware SASE team has become aware of a potential service event and is gathering more information. Operations team is actively engaged with the vendor team for further investigation.
Start Time: 21 August 2023 20:35 UTC End Time: To be determined
Current Impact: Customer utilizing certain mobile carriers might have issues with 2FA authentication and while receiving SMS alerts due to an issue identified external to SASE. We are actively working with the vendor to mitigate the issue.